We were in the market for a new bedroom set and we had been scouring the internet and the local area for a store that offered handmade furniture. We had been to a lot of stores where you feel you were being dealt with by a used car salesman. Not so at St. Jacobs Furnishings! They have a very professional staff and helped us make our decision. They are very knowledgeable about all of the companies they deal with. This isn't a big box store where you order and you get it from the warehouse in the same day. This is all handmade furniture and comes in 6-10 weeks. This was a very enjoyable process and they are very price competitive as well. We were so happy with the store that we went back one week later and ordered another handmade piece of furniture.
Great staff, great service, great products, great quality! We ordered a custom deacon's bench for our dining table. Not only did they not hesitate to build it to our specs, but it was done properly, with quality and craftsmanship in mind, right down to the cut on the face of the wood, to the colour of the finish used! everything with it is perfect! It is now well used, but still looks like new with very little maintenance! Thanks, Bob & team, for a great locally made product! Once we are ready for new pieces, we will definitely be back!
We ordered a leather sofa, loveseat and recliner chair and were very pleased with the quality of service and advice given to us by the staff (special thanks to Ben). We greatly appreciated the efficient and friendly service both at the store and by the delivery team. We will certainly recommend your store to others. Will be back again!
These guys are INCREDIBLE!!! The customer service is fantastic and the products are superb. We made a large order with dining room table, sideboard, chairs & captain chairs. Upon deliver we realized that there was an error in what was originally ordered/discussed and finalized on the final bill. Without a question, they immediately reordered knowing that it was important for a very special upcoming occasion to have the replacement. Working in an industry whereby customer service and exceeding expectations is important, admittedly I have HIGH expectations. This is one of the truly rare experiences that a company and it's staff have exceeded my exceptions...it was delightful to experience World Class service and an exceptional product with true craftsmanship. Thank you all!
Have bought so many pieces of furniture here! You pay for what you get! It will last for years to come. I will be passing the barn board pieces to my children!
October 25, 2018
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