An Important Update Regarding COVID-19 (Updated May 21st)

Dear Customers,

We are looking forward to seeing you!

The store is reopening and we are currently booking appointments for you to visit. Please feel free to Book an Appointment. You may also call us at 519 747-1832.
Starting May 28, 2020 the store will be open Thursday, Friday and Saturday from 10am - 4pm. We ask that you book an appointment with us. If you stop by without an appointment, we ask that wait at the entrance until a Furniture Consultant is available to meet with you. We may be available to meet with you on other days if that is more convenient for you, however you will need to book ahead as the store will not be open.

In order to provide a safe shopping experience, we have implemented the following policies:

• When you arrive at the store, we will meet you at the store entrance
• We ask that you wear a mask and sanitize your hands upon entering the store. If you do not have a mask, we will provide one for you.
• While in the store we will be following the proper social distancing requirements of 2 metres from each other.
• We have prepared one way directional traffic flow through the store, to keep you distanced from others.
• We will be limiting the number of customers in the store and we ask that you limit your attendance to two people whenever possible.
• We will be wiping down regularly used surfaces and fixtures throughout the day but we do ask that you refrain from touching items in the store unnecessarily.

IF YOU ARE NOT FEELING WELL and have symptoms which may include cough, runny nose, fever or shortness of breath PLEASE STAY HOME. We will be happy to reschedule your appointment. If you have travelled outside of Canada please refrain from booking an appointment for 14 days.

FURNITURE DELIVERY
At this time, we are able to provide contactless delivery of furniture to your home. This means that we schedule a delivery time and we are able to drop off your furniture at your door or into your garage. In order to keep everyone safe we are not able to have our delivery team enter your home. We will ask for you to pay the balance of your invoice when we call to confirm your No Contact Delivery. We will
call you when we arrive to drop off your furniture. We ask that you and our delivery team stay two metres away from each other.

FURNITURE PICKUP
Please call ahead to book an appointment to pick up your furniture. We ask that you pay your balance prior to picking up your furniture as our warehouse employees will not be able to process your payment. Please bring along blankets to safely transport your furniture. We will need to maintain social distancing
requirements, so please bring along the necessary assistance you may require.

Frequently Asked Questions

▼Why are some prices not listed on your website?

All our solid wood furniture is built to order by local Mennonites craftspeople. Due to the numerous choices of wood and finish options, all which can affect the product’s price, providing a single retail price can be wildly misleading. Moreover, providing multiple prices can be confusing, so we have chosen not to display pricing online. If there is a particular product you are interested in, please call us at 519-747-1832, or visit our showroom, and we’d be happy to answer all your questions.

◄How long does an order take?

All our products take 6-10 weeks to be produced from the date of ordering. This time-frame is required to ensure quality and coordinate proper finishing schedules between various craftspeople.

◄Do you sell infant or children's furniture?

All our bedroom styles are available in a twin (39") and double (54"). As all of our solid wood furniture is handcrafted to order, we can customize the size of any individual piece to make it friendly for a child's bedroom. We do not offer any infant (ie cribs) furniture. For a customer interested in solid wood infant furniture, we recommend Rooms to Grow (www.roomstogrow.ca), a family-owned business located in Oakville, Ontario. They offer a great variety of quality, solid wood infant furniture.

◄Do you have other store locations?

St. Jacobs Furnishings is a family-owned business run out of Waterloo, Ontario. We currently have one location found on the east end of the St. Jacobs Farmers' Market.

◄Where is your furniture made?

St. Jacobs Furnishings is a proudly Canadian furniture retailer. All our solid wood furniture is produced locally by Mennonite craftspeople. We work with about 15 different builders. Some of our Mennonite partners are just small shops of only two or three builders whereas other shops are more industrious with 10+ craftspeople building various styles. While some of our builders do their own finishing, we also have a partnered finishing shop in the Region. Our upholstered goods are from Palliser which manufactures their Canadian products in Winnipeg, Manitoba.

◄What is the difference between old wood and new wood in your barn board furniture?

St. Jacobs Furnishings is proud to offer barn board furniture. We offer our barn board product in both “new” and “old” (reclaimed) wood. “New” wood is harvested pine that has gone through the traditional forestry and lumber process. Barn board furniture made in “new” wood is made to look old and worn, although the wood itself was recently harvested. “Old” wood is wood that has been reclaimed from barns in Southern Ontario. Consequently, each piece of “old” wood furniture has the unique character of the wood within it. Each board has a different story. Some boards are more worn and weathered, splintered, stained or nailed through. “Old” wood furniture is always a unique piece. As “old” wood boards are potentially hundreds of years old, all of our reclaimed wood is kiln dried to ensure they are treated properly beforehand

◄What are the custom options?

All of our solid wood furniture is hand-produced to order - it does not come from a warehouse. Therefore, each piece can be customized to various degrees. Simple customizations like variations to height or depth are a daily part of our business. More elaborate customizations of unique one-only pieces may be possible, though there are limitations. To know more, please email or visit us here at the store with your custom ideas.

◄What wood options are there?

Our solid wood furniture is typically available in Maple, Brown Maple and Wormy Maple, Oak and ¼ Oak, and Pine. We also have the ability to offer Walnut and Cherry on certain products. Finally, we have a reclaimed barn board product offering that is available in both “new” and “old” wood (see above). On various products, different texturing is an option which can change the appearance of the wood and stain. Moreover, each wood and texturing style stains uniquely, so we have individual stain boards with our regular stains to help guide your choice. As always, it is best to visit the store to personally see and feel the wood and stain.

◄How do I care for my solid wood furniture?

To properly care for wood furniture humidity levels in a house should be maintained around 40% throughout the year. This level is generally achieved by utilizing air conditioners in the summer and humidifiers in the winter. Likewise, furniture should not be placed in direct sunlight to avoid the wood heating up or drying out excessively. As well, furniture should not be placed above or in the path of heat sources which could cause the wood to again dry out and crack. Conversely, solid-wood furniture should not be exposed to overly humid areas of your house like bathrooms. If you are unsure about your furniture please feel free to contact us here at the store, we would be happy to work with you to ensure your solid-wood furniture is passed on to future generations.

◄I have a question that isn’t answered here, where can I get help?

Feel free to get in touch with us at info@stjacobsfurnishings.ca, or give us a call at 519-747-1832 with any additional questions you have and our team will be happy to help. Or, feel free to go to our contact page to submit a request.